Agentic Calling

The phone is still the fastest data source in freight. We answered it.

Human-grade voice agents that call drivers, carriers, and shippers. Check-in calls, appointment confirmations, detention recovery — all at the speed of fiber, with the empathy of a good dispatcher.

Listen to a sample call →

The use case

Check-ins without calling centers.

Every week, your ops team makes thousands of low-leverage phone calls: "what's your ETA?", "did you get loaded?", "can you make a 4 PM appointment?". Veltrum's voice agent runs every one of them — in parallel, 24/7, without a queue.

→Driver check-ins. The agent calls only when ELD signal drops or an exception is forming.
→Appointment confirmations. Outbound to receivers, inbound to your team only on conflicts.
→Capacity sourcing. Calls a carrier list, qualifies equipment fit, returns ranked quotes.
→Claim escalations. Warm handoffs to receiver dispatch with documented detention evidence.

call.transcript · DRW-882

AGENTHi, this is the Veltrum dispatch line for Ridgeway calling about load 4471.
DRIVERYeah, go ahead.
AGENTJust confirming your ETA — our system has you at 4:42 into the Dallas stop. Still good?
DRIVERTraffic's rough, more like 4:55.
AGENTGot it — I'll update the receiver. Any equipment issues?
DRIVERNope, all good.
AGENTPerfect. Safe drive.
→ACTIONETA updated · receiver notified · load on_track

Why it works

Not an IVR. Not a menu. A conversation.

Sub-400ms turn latency

The agent responds inside the rhythm of a human phone call. Drivers don't notice they're not talking to a dispatcher.

Truckstop-grade speech

Tuned on real dispatcher–driver calls. Handles CB radio noise, regional accents, and the hum of a Cummins.

Every call is structured data

Transcripts, ETAs, confirmations, and detention claims arrive in your TMS as typed records — not voicemail.

Disclosure & trust

Always identifies as an agent. Always yields to humans.

DISCLOSED

Identifies as an AI

Every outbound call opens with a disclosure. No impersonation, ever — both for ethics and for TCPA compliance.

ESCALATE

Hand-off on demand

"Can I talk to a person?" routes instantly to your on-call dispatcher with full call context.

CONSENT

Recording + retention controls

Per-shipper and per-driver consent rules. Retention windows you set, deletion on request.